When did TrueRent start?
TrueRent is a privately held company that started in 2014, owned and operated by the original CEO. TrueRent currently has over 15,000 Landlords and 60,000 Tenants. Our CEO is a property owner himself who was tired of making multiple trips to the bank, chasing down tenants for late rent, and creating complex excel reports. He wanted all of his properties to be housed under one roof and this is why he created TrueRent. Our software has been streamlined to be the easiest yet most intuitive property management software on the market. Enjoy the convenience of Collecting Rent Online from anywhere in the world, Screening Tenants to ensure property safety, Managing Work Orders, Tracking Investment Analytics, Managing Properties, and much more!
How do I create an account?
On the TrueRent homepage, www.truerent.com click on the "GET FREE TRIAL" button. Enter your email, create a password, and you are good to go - easy as that.
How do I contact customer support?
TrueRent is available via Chat, Email, and Phone. We greatly value your partnership with our company and strive to provide excellent customer service. Our chat and phone line are available Monday - Friday from 8:00 am to 5:00 pm PST and our email is available 24/7.
Phone: (800) 280-1489
How much does TrueRent cost?
We know property management software can be costly, so we've made the most affordable option on the market! TrueRent is an all-inclusive, intuitive software, at the fraction of the cost. We first offer a Free 10-Day Trial, no credit card required. We want you to familiarize yourself with the software, and have the chance to set up your account right away.
The subscription price is charged on a monthly basis, no yearly contracts. Our pricing is based on the unit count, starting at $19/month for 1-10 units. To calculate your exact monthly cost you can visit our pricing page:
Are Screening and Online Rent Collection additional cost?
Tenant Screening is no additional cost to the landlord. The tenant (applicant) will pay a $29 for both Credit and Background Check.
Online Rent Collection is also no additional cost! Online Rent Collection is both free for the landlord and the tenant.
Can TrueRent integrate with other software?
TrueRent is a stand-alone software. Our software is all-encompassing, allowing you to manage properties, generate reports, track investment analytics, collect rent online, screen tenants, message tenants through the portal, generate automatic late fees, customize alert settings, expense tracking and more. We do not integrate with other software however, if you are interested in pulling information from a current software you are using, email firstname.lastname@example.org and they can help you with uploading your information.
Can I Setup Automatic Late Fees?
Yes, you can customize Late Fees so that your tenant will be charged an automatic late fee based on your set schedule. With TrueRent Billing, you have the option to make everything automatic - Billing, Late Fees, Alerts, Management Fees, Expenses, etc.
Can I Pay Owners/Vendors on the Software?
Yes, if you have Online Rent Collection (QuickPay) setup you have the ability to pay Vendors and other Owners directly through the software.
How Do I Setup Online Rent Collection?
Once you have set up your account you can setup Online Rent Collection via the QuickLink button, "Collect Rent Online." There you will be directed to submit a merchant form. Once this form is complete our QuickPay team is notified and will reach out to you directly to set up your account. For specifics, visit our Online Rent Collection Help Section, to watch step-by-step tutorial videos.