Q: How long does Online Rent Collection (QuickPay) setup take?
A. Setting up your account takes about 5-10 business days depending upon your business type.
Q: What will I need to get setup?
A: You will need to submit a completed online PDF QuickPay Application and a voided check. Furthermore, you may be asked to submit copies of your two most recent bank statements (if you plan to process more transactions greater than $1,500), DBA (if you are a sole proprietor), articles of incorporation (to verify ownership), and/or two years of financial documents (if you plan to process more transactions greater than $5,000).
Q. How long do payment transfers take?
A. Once the payment is initiated, the money will then be transferred to the bank within 1-4 business day and the bank should deposit the money into the bank account no later than midnight that night.
Q: What if the sender has insufficient funds?
A: ACH Payments: The transaction will be denied and the transfer will be canceled. A $25 fee will also be charged as a penalty. Furthermore, QuickPay privileges can be revoked if there are multiple, repeated insufficient fund transfers.
Q: As Landlord, can I initiate a transfer on behalf of my tenant?
A: Yes, you can process payments for your tenant with their permission.
Q: What if my tenant claims I made an unauthorized charge against their account?
A: Regardless of the reason, the funds will be returned and a fee of $25 will be assessed. Please be sure that only authorized payments are processed.